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            How To Fix A JSON String Error

            A JSON String Error is a generic error that users may encounter when trying to upload a file to an assignment or forum post, or when trying to upload a photo to their Moodle profile.

            Solution

            Most errors are caused by using an Internet browser that is not sufficiently compliant with Moodle.

            ● An internet browser is the program that you use to access the internet. Some common browsers include Microsoft Internet Explorer, Google Chrome, and Mozilla Firefox.

            ● Try uploading your file or picture with Firefox if you encounter this error and are not using the Mozilla Firefox browser.

            ○ You can download the Firefox browser at the Firefox website (www.mozilla.org/en-US/) at no cost if you do not have it on your computer.

            ● Contact Technical Support by an email to studentsupport@geneva.edu if you encounter this issue while using Mozilla Firefox.  The error may need to be fixed by a Technical Support Specialist.


            Updated: 18 Jul 2018 06:09 AM
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